Subject: Re: LSM Joining Case Test - Shatakshi Goswami
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 6 May 2020 08:12:25 +0000

Reject, poor written English

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 May 2020 at 1:27 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Shatakshi Goswami

Sorry, This one is for tech support.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 6 May, 2020, at 13:20, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

For Travel.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shatakshi Goswami
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9990806059
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Since it is professional It is clear and up to the point

It is not using words like anxious, excited It is also double checking the address  It is also telling the right fact of the market place in lady gaga ticket  It is also convincing the customer to buy the ticket
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service – Your customer emails from your website. You respond within 24 hours.
Great Customer Service – You respond to that customer within minutes.

Good Customer Service – A prospect is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it.
Great Customer Service – You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right bac

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