Subject: LSM Joining Case Test - Aditi Bansal kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 5 May 2020 07:16:11 -0700 (MST)

For Travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 May, 2020, at 19:43, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Aditi Bansal kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 9873017921 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The guest main request is to get the tickets delievered to his hotel. By getting the exact address we can ensure that the tickets are delievered correctly and on time. Also by providing the tracking information, the guest would be satisfied that the tickets are on the way. He would ask someone to collect it on his behalf and he can get them once he reaches the hotel. 

On addition, we can also provide the guest some contact number so that he can call up and chevk the status of his order instead of waiting for the mails. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is providing all the details to the customer and handling him well. 
A great customer service is listening to the customer's query and taking necessary measures to solve it in one go. A great customer service would get a higher rating if the customer gets his query solved in one stop solution itself. The customer would be pleased and would not be troubled to call again. His belief in the product would be balanced out again. 	

	
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