Subject: LSM Joining Case Test - aditi bansal kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 5 May 2020 02:44:11 -0700 (MST)

For Travel! 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	aditi bansal kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 9873017921 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The guest requires the tickets to be delivered to the hotel instead of his residential address. The reply is satisfying the need to change the address so that the guest can get the tickets as soon as he/she arrives at the hotel. Also by getting the tracking details the guest would be satisfied for the timely delivery of the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	a good customer service is giving the required details to the guest but a great customer service is by solving the query of the guest and provide him satisfactory resolution to the query so that he doesn't have to call back again. 	

	
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