Subject: LSM Joining Case Test - Prince Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 May 2020 06:21:27 -0700 (MST)

For Travel! 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Prince Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 9315598106 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Blurb 4 is the suitable reply to the customer there are few reasons . 

customer where he/she is staying at needs to confirm the Hotel address thats already asked in the blurb 

customer can change the deliuvery address by clicking on the link given . 

customer will get the notifications once the delivery is done . 

and customer can also track the order once the delivery is on the way . 

in the blurb they have already asked need to sign the docs so someone needs to be there . 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service - Providing the resolution to the customer what they have asked for . 

Great - Providing the resolution to the customer with the solution that can be easiest and friendly where in customer can feel yes its very simple ! LATER GETTING APPRECIATION ON THE CALL 

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