Subject: Re: LSM Joining Case Test - Prince Kumar
From: Prince Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 May 2020 09:12:06 -0400

| | LSM Joining Case Test

Name | Prince Kumar
E-mail | [email-masked]
Phone Number | (91) 9315598106
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 is the suitable reply to the customer there are few reasons .

customer where he/she is staying at needs to confirm the Hotel address thats already asked in the blurb

customer can change the deliuvery address by clicking on the link given .

customer will get the notifications once the delivery is done .

and customer can also  track the order once the delivery is on the way .

in the blurb they have already asked need to sign the docs so someone  needs to be there .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - Providing the resolution to the customer what they have asked for .

Great - Providing the resolution to the customer with the solution that can be easiest and friendly where in customer can feel yes its very simple ! LATER GETTING APPRECIATION ON THE CALL

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