Subject: FW: LSM Joining Case Test - Rohit Parewa
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 May 2020 12:19:52 +0000

Reject

From: Rohit Parewa <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 May 2020 at 4:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Rohit Parewa

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Rohit Parewa
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9999340115
Which blurb would you select?   Blurb 3
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    We first need to show the customer that we understand their concern and need show empathy and sympathy
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Great customer service is going extra mile for the customer. We need to make sure that we resolve all the issues customer is facing or have faced in the past. We can do this by checking the case history and proactively ask the customer about the previous issue the customer and provide additional information regarding the product so that the customer does not call again for the same issue and provide self help options to customer so that customer feels he has the power to see what he wants be it regarding billing or the services being provided. This impact will creat great customer service or in other words premium customer service.

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