Subject: LSM Joining Case Test - Akanksha Banodha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 May 2020 02:59:12 -0700 (MST)

For normal customer support. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Akanksha Banodha 
E-mail 	[email-masked] 
Phone Number 	(91) 8929724202 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Customer can also apply via link his updated address and this also makes him self sufficient so that he is not dependant on customer service again and again. Also he can provide his updated hotel's address to customer care so that the customer service team will deliver the tickets on priority basis and via online link he can update the address incase he is travelling to a different place or hotel. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Providing good customer service would mean that a customer care representative delivers good service but that's barely on satisfactory level but talking about great customer service will not include not only satisfactory service but in this case a customer will be more delighted, happy with the exceptional services. As a customer he will feel that customer care services care about him or her and there services are loyal towards them as well. 	

	
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