Subject: LSM Joining Case Test - Sarthak Bhalla
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 May 2020 01:58:16 -0700 (MST)

For Travel! 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Sarthak Bhalla 
E-mail 	[email-masked] 
Phone Number 	(91) 9910574340 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Because the guest is travelling in two days and he will not be available at his home address, so blurb 4 is right as it ask the guest to change the address where he/she wanted it to get delivered. So we have provided all the information as to how guest can make amendments in address following the link, or we have also asked if we can change it for him/her and also we have informed to track the order as well.. So thats the correct way possible. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is to listen to the customer and give them the solution accordingly. Great customer service is to listen to the customer need carefull, understanding it, giving the right set of information amd solution and also if required going out of the way to help the client in any possible way makes a huge difference in customer service. 	

	
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