Subject: Re: LSM Joining Case Test - Sonali Chitkara
From: Sonali Chitkara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 10:10:50 -0400

| | LSM Joining Case Test

Name | Sonali Chitkara
E-mail | [email-masked]
Phone Number | (91) 9654980514
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because we are giving the assurance to the that he will receive the tickets on time prior to the event. Also we are asking from the customer that I hope this would be helpful.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer service is to satisfy a customer and a good opening, paraphrasing,
Mute, hold procedure, closing. However, a great customer service is to be customer centric. We have to design our policies and SOP’s according to the customer expectations and if we do not have exact resolution available so try to provide the alternative.

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