Subject: FW: LSM Joining Case Test - Pratik Khanna
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 2 May 2020 13:34:43 +0000

Reject

From: Pratik Khanna <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 2 May 2020 at 6:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Pratik Khanna

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Pratik Khanna
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9721868595
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I would like to select blurb 1 because they way of answering the concern of the customer was quite better and I would like include some more informations for the customer that their is another service also available from where they can purchased Instant Download e-tickets, which are available to print almost immediately.
And at last we should ask customer that if they have any other concern related to our services and products. We are happy to help them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good Customer Service and Great customer service

1) Good -
If your customer emails from your website. You should respond within 24 hours.

Great -
You respond to that customer within minutes. (And watch out, this is fast becoming the standard of simply great service.)

2) Good -
If your customer is not happy with a product/service and wants to return it or get a refund. You willingly accept the return less any restocking or trouble it causes you.

Great -
You not only graciously accept the return but let the customer know you will waive all fees associated to ensure that their experience is a good one. You then suggest alternative products/services that might fit them based on their feedback on the initial experience.

3) Good -
If you are on the call with a customer and another customer walks in your office. You whisper to the customer standing in front of you that you will be right with them while you finish your call. They wait 5 minutes.

Great -
You tell the person on the call to hold for one moment and you will be right back with them. You greet the customer in front of you and quickly assess their needs. If you can help within 15 seconds, do it. If not, explain you need (how much time) minutes to finish the call you are on (they already know you are on the call) and will be right with them. You return to your call, apologize for putting them on hold, and finish helping the caller.

4) Good -
A prospect is on the phone and asks you a question you don’t know the answer to. You put them on hold to find the answer and then come back to them with it.

Great -
You explain you don’t know the answer but will get them the answer. You tell them you recognize their time is valuable and offer to either put them on hold or to give them a call right back. If they want to be called back, you get the answer and call back within minutes with the answer, letting them know they are a priority.

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