Subject: Fwd: LSM Joining Case Test - Nipun Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 2 May 2020 06:18:42 -0700 (MST)

For Travel 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 May, 2020, at 18:41, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Nipun Bhardwaj 
E-mail 	[email-masked] 
Phone Number 	(91) 9997034442 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected the blurb 4 because , the customer himself asked to deliver the tickets to the hotel and the blurb 4 contains all the required information which will be needed in order to have the hassle free delivery of the tickets. 

And i want to add that we should also cross check the contact information. and to ask for a alternate contact no. so that we can connect the customer if required. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is like where we are providing the resolution to the customer and he is happy with that as well. 

Great customer service is where we are providing the resolution to the customer and leaving a great impression on him as well that we are a dedicated customer support who is willing to help him in the best of the possible way anytime, so he can also share his great experience with us that how we helped him. 	

	
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