Subject: Fwd: LSM Joining Case Test - vishakha .
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 2 May 2020 06:18:13 -0700 (MST)

For tech support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 May, 2020, at 18:08, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	vishakha . 
E-mail 	[email-masked] 
Phone Number 	(91) 7607313409 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	the reason i selected blurb 1 is that among all the 5 it was more precised and to the point answer to the customer's query.We can also add a line telling the customer that if she/he needs further help they can contact us at [email-masked] . 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A great customer service not only means to provide what customer needs but also going out of your way to do it. 
A good customer service only provides a CSAT(customer satisfaction),while a great customer service provided good NPS(net promoting score) as well. 
The customer need us to understand their issue on their level and then work on that , and not treating their case as a common issue, 
the difference between good and great customer service depends entirely on the call handling by the expert. 	

	
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