Subject: Re: LSM Joining Case Test - Amit Dutta
From: Amit Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 08:26:21 -0400

| | LSM Joining Case Test

Name | Amit Dutta
E-mail | [email-masked]
Phone Number | (011) 9560940265
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select this blurb because it has all the necessary details like information about e-tickets and how to print them. Also, it includes to update phone number to ensure proper delivery of tickets. I would like to add the link for e-tickets as well as it is not mentioned on the email.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me a good customer service the representative is only satisfying the customer's needs, whereas in great customer service the advisor or the representative is not only satisfying the customer but making them loyal for the business or the company.

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