Subject: FW: LSM Joining Case Test - Abhishek Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Sat, 2 May 2020 12:12:28 +0000

Will interview

From: Abhishek Singh <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 2 May 2020 at 3:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Abhishek Singh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Abhishek Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7011996562
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I selected blurb 4 because the customer asked for tickets at his hotel address and blurb 4 is providing the accurate solution such as how to add new address and tracking the order too.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is building relationship with customer whereas Great customer service ensures that the customer leaves with a good impression and will return often and likely to spend more.
Good customer services solves the queries of the customer and then move forward to other queries whereas Great customer service provides solution as well as takes the feedback after sometime by asking if everything is good or not.
In good customer services the customer might not refer to other customers or come back again but in great customer services there will be high chance that the customer would refer to other people and also come back again regularly.

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