Subject: Re: LSM Joining Case Test - Srashti Sen
From: Srashti Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 06:54:02 -0400

| | LSM Joining Case Test

Name | Srashti Sen
E-mail | [email-masked]
Phone Number | (+91) 8360250264
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 contains all the details required for shipping the ticket. It also gives a feature of updating the address, which will be helpful for the customer. Tracking id will be provided which will give satisfaction to the customer & also the information about their tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is interacting with the customer. While in the great customer service, you not only interact and satisfy the customer but also you are keeping them loyal!

In good customer service, you respond to your customer emails within 24 hours. While in great customer service, you respond to that customer within minutes.

when some customers are offensive and irritated they shout at you. In good customer service, you deal with them and try to help them. While in great customer service, you first apologize and try to resolve the issue as soon as possible.

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