Subject: Re: LSM Joining Case Test - Tanuj Sukhija
From: Tanuj Sukhija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 06:04:13 -0400

| | LSM Joining Case Test

Name | Tanuj Sukhija
E-mail | [email-masked]
Phone Number | (0) 7838775636
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer was asking about when will you deliver and will you deliver to my hotel so according to me Blurb 4 is the most appropriate answer.
As we are giving the link to update the delivery address so that customer updates his delivery address whenever needed. Also informs him/her if the new address is not a personal address please make sure that you have informed them to expect a delivery and that someone will be available to sign for your delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to customer service that meets the desired and expected standards or performance measures in business while great customer service refers to customer service that exceptionally exceeds the desired and expected standards or performance measures in business.

Good customer service is how you greet and treat the customer in a nice and proper way where the customer is happy being served. But great customer service skill is meeting the demands and reaching beyond the customer's expectation.

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