Subject: Arabic Language Test - OMER EBRAHIM EDRIS MOUSA
From: OMER EBRAHIM EDRIS MOUSA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 May 2020 00:46:34 -0400

| | Foreign Language Screening Test

Name | OMER EBRAHIM EDRIS MOUSA     /  (500028) 9949770430    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I may call him for my wrong order, and I will inform him that I'm in my way to him.
I request him to wait for further process,
As I make change in address till that time
I will inform him to for some time,
I will do best my work to be satisfied.
I will make him to be patient till the order come to him.
I will apologise to my wrong order then he may accept my apology.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Omer and I graduated from BCA (Bachelor of Computer Applications )
From Osmania University, Hyderabad India.
I Network Engineering.,
I have done Courses like Network and hardware courses and also I'm cisco certified ccna R&S.
Actually I'm looking for new upchallenge in my career.
I wanna to improvement many skills.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

There is no much difference, but we can say  that great  customer can add more value to the company or organisation,
For me the despline and determined is more important to make some especiall in your work.
I maybe good customer and can  make some especiall  deals.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Nothing but passion that I have, according to me your passion can make the good person in good position.
And also patience that you are can add excellent value.
Loyelty that you have.
And more importantly you know what you are doing.
Finally I can say that the determination that you have.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I have been to travelling for so many cities,but I see Hyderabad one of the most places or city that I travel to it
Hyderabad one of India city located in South of India
There some amazing things in it for example like hyderabad bering and so many things
Also they have ramoji film city

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