Subject: Re: LSM Joining Case Test - Samim Khan
From: Samim Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 May 2020 07:28:59 -0400

| | LSM Joining Case Test

Name | Samim Khan
E-mail | [email-masked]
Phone Number | (91) 9123277374
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select this blurb 1 as in  this blurb the particular agent was very energetic while confirming the customer order. He informed to cs that he should receive his order by seller end within a given time frame.He also informed to cs that he should receive an email alert by seller end about the delivery of his package.He also confirmed and double checked customer address so that cs could get his order within time.He also encouraged  that they would  constantly keeping an eye about his order so that cs should receive his order on time. In this blurb we are getting good relationship between agent and customer.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good cs service is that how you greet and treat customer in a nice and proper way, however excellent customer service is meeting the demands and reaching beyond customer expectations. Good customer service is dependable and consistent will ensure that you retain your customer and build long relationship with customer whereas  in excellent customer service we need to understand customer emotions and feelings.

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