Subject: Re: LSM Joining Case Test - Manoj Arya
From: Manoj Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 May 2020 07:28:17 -0400

| | LSM Joining Case Test

Name | Manoj Arya
E-mail | [email-masked]
Phone Number | (91) 9990939905
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected 4th blurb because he is asking if we can deliver the ticket to hotel. As well as he can update his address and track also

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great customer service is when an executive listen and understand to customer issue and quickly resolve it also when we go a step ahead (doing extra- giving something extra or offering any current discounts) for our customers happiness.

A good customer service is  when relevant information or work is done.

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