Subject: FW: LSM Joining Case Test - Shweta Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 30 Apr 2020 10:04:51 +0000

Reject

From: Shweta Gupta <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 April 2020 at 1:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Shweta Gupta

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shweta Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (911) 9654220353
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I selected blurb 2 as it answers all the queries and gives her the facility of e tickets and to change the address as when the delivery is in progress
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me the first and foremost important part of great customer service is giving the first end resolution and empathizing with customers problem and frustration.

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