Subject: Re: LSM Joining Case Test - Shweta Gupta
From: Shweta Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Apr 2020 07:51:07 +0000

| | LSM Joining Case Test

Name | Shweta Gupta
E-mail | [email-masked]
Phone Number | (911) 9654220353
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected blurb 2 as it answers all the queries and gives her the facility of e tickets and to change the address as when the delivery is in progress
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the first and foremost important part of great customer service is giving the first end resolution and empathizing with customers problem and frustration.

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