Subject: Re: LSM Joining Case Test - ravneeth kataria
From: ravneeth kataria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Apr 2020 06:22:37 -0400

| | LSM Joining Case Test

Name | ravneeth kataria
E-mail | [email-masked]
Phone Number | (91) 9953699912
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This is the most suitable blurb as it providing end to end resolution to the customer query.
As a customer support representative, I understood the whole scenario and came to know the customer has changed the plans at the last moment and to rectify the changes we will have to get the address changed as soon as possible in order to provide the best services to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is communication. Good customer service is the way how to treat the customer in a nice and proper way where the customer is happy being served. But great customer service is meeting the demands and reaching beyond the customer's expectation.

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