Subject: Fwd: German Language Test - SHIVEK KUMAR SICKY
From: HR Livesalesman <[email-masked]>
To: nikhilmittal616 <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Mon, 27 Apr 2020 23:53:19 -0700 (MST)

Hi Nikhil, 

Please evaluate! 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	SHIVEK KUMAR SICKY / (91) 9013472914 / [email-masked] 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	1. Since, it is a case of human error therefore first of all I being an executive will apologize for this huge human error. Secondly, keeping in mind that the customer satisfaction is at stake, I will try to convince him/her by offering some perks, which must be under the company norms. This could range or vary from offering a discount over the pizza or else giving a combo offer, whatever it may be. I will try to empathize the customer feelings by saying something like “I am sorry that you feel that way” or “I can see that the situation has upset you”. This should also be done in a different manner by offering some lucrative offers over the product, keeping in view that this should neither affect the customer's pocket nor the company accounts. As in most of such situations, customers want us to understand them and also their current situation therefore, dealing with the customer problem should be our prime concern. 
In short, as an executive we should be less emotive and full attentive while listening to the complaints of the customers. Once the problem is well identified, the solutions provided must be customer supportive and cost effective. This may reduce the customer anger and can help us to reach at a better conclusion. 
By doing all this, if the customer’s anger is justified and if I as an executive have handled the situation as described above, I as an executive strongly believe that I have somehow succeeded to have strengthened the customer’s relationship not only with us, but also with you our esteemed organization. As a later step I will also try to discover and investigate internally with my team members over the issue, in order to see whether something that needs to be fixed in our customer service, so that such blunders must not be repeated in the near future. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	2. Hello, I am Shivek Kumar Sicky. I am a resident of Gaya district of Bihar. Gaya is famous for Bodhgaya. It is the land of enlightenment for Lord Buddha. I have finished my undergrad from JNU, New Delhi, in German language in 2012. After finishing my undergrad, I have worked with Kendriya Vidyalaya, Viramgam District, in the state of Gujarat, in Ahmedabad region for a year. During this period of my work, I had a chance to gain experience as a language trainer and acquire new learning skills. A year later, I left the job and continued to my further studies and has done my masters from JNU, in the year 2013 from linguistics. In the meantime, I have also done several freelancing jobs a German translator and interpreter and has also undertaken several projects. The latest work experience that adds some experience to my CV is with Concentrix Gurugram. There I worked as a senior customer executive Band 4. I used to participate in a lot of academic as well as non-academic activities during my student life. I have won several prizes and awards for my poetry, as writing and literature are my passion and hobbies. As mentioned above, I owe some good past experience of working as a Freelancer and Coordinators of fair organizing clubs of international fairs. This has helped me to develop my communication and has also added some values to my management skills. In spare time, I love to write blogs and poetry. Being in linguistics, I have also some knowledge of certain programming languages such as Java and python etc. Playing with technologies is my favorite past time. This is due to my increasing interest in working with NLP (Natural language processing) fields. I am really excited about this opportunity because the job description is well-matched with my profile. I can assure you that if I get this opportunity, my skills and experience will add real value to the company and also to my dictionary of knowledge as well. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Der Hauptunterschied zwischen der Bereitstellung eines „guten“ Kundenservice und der Bereitstellung eines „großartigen“ Kundenservice besteht darin, dass in den ersten fall wahrscheinlich versuchen wir unsere kunden sehr zufrieden zu stellen, und in den letzten fall versuchen wir nicht nur dieser kunden zu halten und zufrieden, sondern auch treuer mit uns. 
Ein guter Kundenservice besteht darin, dem Kunden nicht nur das anzubieten, was er benötigt, sondern auch seine Probleme zu verstehen und entsprechend zu lösen. 
Andererseits besteht ein ausgezeichneter Kundenservice darin, nicht nur auf die Bedürfnisse eines Kunden zu konzentrieren, sondern auch dafür zu sorgen, dass der Kunde bei uns wohl und sehr sicher fühlt. Dies entwickelt ein Maß an Vertrauen und Bindung zwischen den beiden. 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Als guter Kundenvertreter habe ich die folgende eigenschaften, die mich für diesen Job in der Lage halten:- 

1.Meine Aufrichtigkeit und Engagement für Spitzenleistungen. 

2.Meine Leidenschaft, fur den Kunden einen kompromisslosen Service zu bieten, während die Unternehmensgrundsätze des Unternehmens einzuhalten. 

3.Ich habe eine guter und sehr effektive kommunikationsfähigkeit. 

4.Ich habe die gute fähigkeit, ob positiv und negativ oder auch die stressige situationen sehr gut zu reagieren. 

5.Ich habe die bereitschaft, in den neue wege zu beschreiten und zum eigentlichen nutzen dass nicht nur meine arbeit verbessert , sondern auch meine Fähigkeiten und meinen Charakter verbessern kann. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Ich habe viele Orte in Indien besucht. Reisen macht nicht nur Spaß, sondern auch sehr interessant. Reisen gibt uns die Möglichkeit, mehr über die Geschichte und die Kulturen zu erfahren. In den letzten tagen habe ich, Taj mahal in Agra besucht. Mit meiner Familie erreichte ich im Agra mit dem Zug. Nach einiger Pause, haben wir Agra besucht. Agra ist eine historische Stadt. Es gibt viele schöne und sehenswerte historische Orte in Indien aber das Taj Mahal von Agra ist am schönsten von allen. Wir besuchten zuerst das Taj Mahal. Das Taj Mahal wurde vor ungefähr dreihundertfünfzig Jahren vom Mogulkaiser Shah Jahan in Erinnerung an seine geliebte Königin Mumtaj erbaut. Es liegt am Ufer des Flusses Yamuna. Taj Mahal ist ein Traum aus Marmor, das könnte man vor Ort sagen. Es sieht von allen Seiten weiß aus. Die grünen Grasbüschel und die grünen Triebe heißer Zypressen schmückten seine majestätische Schönheit.Wir gingen die Treppe hinunter. Wir fanden die Gräber des Königs und der Königin unter der Kuppel in einer dunklen Kammer. Mehrfarbige Glasstücke und Couplets bilden den Koran, der die Seitenwände schmückt. Die vier Minarette standen als Wachmänner an jedem der Hauptgebäude. Gegen Mittag hatten wir die Tour durch Taj Mahal abgeschlossen und kehrten zurück. Ich habe meine Reise zum Taj Mahal sehr genossen. Es war wirklich ein unvergessliches erlebnis, das uns nicht nur intellektuell belohnte, sondern auch einen einblick in die stolze Geschichte unseres Landes gab.