Subject: German Language Test - Dinesh Kumar Sharma
From: Dinesh Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Apr 2020 11:11:14 -0400

| | Foreign Language Screening Test

Name | Dinesh Kumar Sharma    /  (201002) 7060280335    / [email-masked]
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Firstly I apologise my mistake due to late service from our side. Actually I was standing at red light Due to Heavy Traffic on the roda that's y I can not come fast , because I have to follow traffic rules according the Traffic Police. If I did not follow traffic rules that the Traffic Police has punished me and can give the challan .
According my Emergency Rules of the company I can give you pizza but I will take payment of this order.And again Sorry for that same type this mistake.i will take care of your delivery Timing.

After Came Back in my office and discussed with my TL/Manager regarding this matter, I told My Senior regarding Payment because I can not lost my permanent Customer, because Customer is very important for the Business .that's yi have given same order free of cost .

I am very honest for the law of Traffic and Rules of My company. I should give respect all the customers.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Respected all
I ,Dinesh Kumar Sharma. Basically I am from Khurja but I live in Ghaziabad with my family .I have three members in my family . Pursuing I am doing MA from CCS University Meerut . I have done Advance Diploma in German from Karnataka University and done B2. German Semester from Goethe institute New Delhi .
Pursuing I am doing freelancing Job . I have worked with SRM UNIVERSITY as a German Language Teacher. AND also worked with NIDS INFO TECH PVT LTD as a German Translator.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

According of my Think I have to provide good service of Customer Care , because they can slove the problem on the spot . And For the customers same time of delivery ,services and best quality of the product we should provide all these type things because all the the customers should trust at our company.So we can sell all the product in the Market. Of Our Products are very good quality in the Market ,we can get good benifit of the sell and can growth the Company .
We should do hardwork with positive attitude and take proper responsibility of the Work.
That is my think.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Should have good knowledge of the Product.
Should have good communication skills and proper knowledge of the Computer .
I should have good knowledge of the Rules and regulations , account , refund policy, payment policy, etc.
I should have good Patience to listen the customer Problem.and also have good sense of humor,date entry Skills ,typing , People Skills ,Informing Skills etc .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

This is to inform you that khurja is the very nice city of the Bulandshahr .it is situated indian State of the Utter Pradesh far from 100 km of Delhi .
Khurja is near by Jewar.  Both town are very developing in the NCR .just like (Jewer Airport,Khurja NTPC ,Khurja Dadicate Frade Corridor Khurja) Khurja is very famous for  Pottery , mostly companies make pots of mitti.
Khurja is very small town,with shopes open untill 9 PM
There are so many markets,which are important for the residents.Some Markets are Anaj Mandi , Vegetable Mandi and Animal Mandi .
About the sweet dish ,khurchan is the famous sweet of the khurja .it is very tasty .this product you can purchase only in our city. This is very oldest city .
I love this place , because Khurja 'S Atmosphere is very different .I love it that's y I am writing about this city.
Thank you so much .

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