Subject: German Language Test - simran lamba
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sun, 26 Apr 2020 23:34:21 -0700 (MST)

Hi Ma'am, 

Written is 7/10. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	simran lamba / (110033) 8376982603 / [email-masked] 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I think if i made a mistake then i should first of all apologize for the same.I will be very polite with the customer and accept my mistake and convince him that it was first and last mistake by our side and it will never happen in future again,then i request him to wait for next 30minutes and the pizza will be deliver in exact 30 minutes now.I believe that if i handle this situation politely and understand their situation too instead of argue back then only i can solve this problem easily without any loss. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	First of all thankyou for giving me this opportunity today.I am a positive , happy and self motivated person,who prefers to work as a part of team whereby everyone is working towards the same goal.I have never worked before,i am fresher and outside of work, i like to keep myself fit and active which means when i am at work,i can concentrate fully on my tasks. I have completed my graduation last year in bachelor's of commerce from delhi university and in 2019 i have completed german language course till c1.1 from maxmueller ,new delhi and whatever i have learnt there ,i want to share that knowledge with you and gain more from you.I would love to be a part of your success story. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Der unterschied zwischen gutem und grossartigem Kundenservice besteht darin,Ihren Kunden Zufrieden zu stellen und bleib Ihnen immer treu,damit sie auch dir treu bleiben. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	wir sollten richtig kommuniziern. 
Wir brauchen ein gutes zeit management 
Wir sollten hoeflich mit den kunden sein. 
wir sollten anderen zuhoeren. 
Wir sollten Geduld haben. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Letztes jahr bin ich mit meinen freunden nach Manali gagangen und dort habe ich viel gonessen.Ich habe viele neue dinge ausprobiert zum beispiel,Trekking und so weiter. wir sind mit dem bus gereisen und im bus haben wir musik gehort and viele spiele gespielt. In Manali waren wir in einem Hotel.Ich bin eine Person,die es liebt zu reisen und mit meinen Freunden nach Manali zu Reisen war ein Traum,der wahr wurde.Am zweiten tag gingen wir nach Rohtang und haben wir mit dem Schnee gespielt und es war eines bestes Gefuel.Naechsten tag gingen wir nach Kullu und dort habe ich kleidungfuer maine Familie gekauft. Am letzten tag gab es eine party im Hotel, Wir haben viel getanzt und viel spass gehabt.Es war eine unvergessliche Reise.Ich habe es dort wirklich genossen.