Subject: Arabic Language Test - Taha Mohammed
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Fri, 24 Apr 2020 06:23:25 -0700 (MST)

Hi Urvika, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Taha Mohammed / (+91) 8949162852 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I apologize for my mistake. And I try to correct my mistake after that I am satisfied so that I do not lose this customer and I give him a 15% discount ؜ to request the next and make sure that he accepted my apology then go to my manager and explain to him the matter and if he agreed to the reduction and if he did not agree I will take responsibility for my mistake and work hard not to repeat The mistake 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am a person I love to spend my free time working or reading books and I am an engineering student and I love the assistant of the people and I look forward to getting a job and I can be able to be myself 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الخدمة الجيدة تساهم في زيادة ارباح المنشأة لأن العميل سيكون راضي وبالتالي سيعاود استهلاك الخدمة أو المنتج من نفس المنشأة وسيقوم بالترويج للمنشأة بناءأ على خدمة العملاء التي تلقاها. 

أما خدمة العملاء السيئة ستدفع العميل للتعامل مع المنافسين حتى وإن كان السعر اعلى 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اخترتها العمل معكم لما سمعت به من السوق بالالتزام والاحترام من قبل الادارة للموظفين فأني أبحث عن ادارة محترفة تسطيع قيادة المنظمة باحترافية 

اعمل بلا كلل او ملل 

للدي خبره باتعامل مع العملاء 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت الى المملكه العربي السعوديه. وزرت ثلاث مدن هي جده و مكه والمدينه وكانت زياره رائعه وجدت ان الشعب مسالم و محب وكذالك المنطقه متحظره و هنالك شتاء المجالات للعمل هناك و اود ان ازورها مره اخراء 

وكذالك زرت سلطنه عمان كانت مده قصيره واحسست اني في بلدي الثاني