Subject: German Language Test - Dhwanil Asmar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 23 Apr 2020 05:42:59 -0700 (MST)

Hi Ma'am, 

Nikhil evaluated Written 9/10, Spoken 7.5/10. 
Fresher, 
Expectation as per companies norms. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Dhwanil Asmar / (396450) +916359008507 / [email-masked] 
Whats your first language 	German 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all I will stay calm and apologize for inconvenience. After that I will ask the customer, may I put his call on hold for moment or not. If he agrees, then I will on hold and if he doesn’t agree then I will ask him to stay on line for moment, so I can check the system, what is the problem. After checking the problem I will tell the customer that his Pizza is actually on the way, it might be delayed due to traffic. I will convince him to understand the traffic problem. I will apologize again for late delivery and ask him how may I assist him with any other issues? 
Later On, I will wish him a good day. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Dhwanil Asmar. I had completed my Bachelor in Mechanical Engineering. After completing my bachelor, I went to Germany to learn german language and for traveling purpose. I have been there for three and half year. I have completed C1 level and appeared for Telc C1 exam and cleared it. While learning language, I have worked part time in gastronomy and technical work on the production line. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Guten Kundenservice bedeutet, wenn die Kunden von Antwort der Mitarbeiter überzeugt sind. Manchmal könnte es falsch sein. 

Besten Kundenservice bedeutet, die Kunden durch Antwort der Mitarbeiter nicht betrogen wurden. 

Meines Erachtens vermeidet der beste Kundenservice eine Lücke zwischen die Kunden und die Firmen. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ich bin ein guter Zuhörer und Kommunikationsfähig, damit ich die Kundenprobleme besser versten kann. Durch meine Problemlösungsfähigkeit bin ich in der Lage, eine effektive Lösung schneller zu finden. Überdies bin ich immer pünktlich und ehrlich zu meiner Arbeit. Aüßerdem bin ich selbstbewusst und mich begeistert, um etwas neue zu wissen. Mit obengenannten Fähigkeiten würde ich gern mit Ihrem Team zusammenarbeiten. Folglich könnte ich die Firma helfen, um ein Ziel zusammen zu sterben. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Berlin ist die Hauptstadt der Bundesrepublik Deutschland. Die Stadt befindet sich im osten Deutschland. Die Bevölkerung von Berlin beträgt ca 3,6 Millionen. Brandenburger Tor, Ku-damm, Potsdammer Platz, Alexander Platz, Berliner Dom, Checkpoint Charlie sind die Sehenwürdigkeiten in Berlin. Außerdem gibt es zwei Schlösser in Berlin, nämlich Schloss Charlottenburg und Schloss Bellevue. Aufgrund der Berliner Mauer besitzt Berlin weltweit einen historischen Platz. Demzufolge besuchen vielen Touristen jedes Jahr Berlin. Berlin Lichtfest, Berlin Karneval de Kulturen, Tag der Einheit sind die einige Feste, die in Berlin groß gefeiert werden. Zudem ist Berlin auch beliebt für die Museen, nämlich Naturkunde Museum, Berlin Wall Museum, DDR Museum, Tehnische Museum Berlin, uzw.