Subject: Arabic Language Test - Lara Khawaja
From: Lara Khawaja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Apr 2020 09:06:17 -0400

| | Foreign Language Screening Test

Name | Lara Khawaja    /  (970) 056-8074933    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Take the new customer's order, apologize from the old customer, and deliver the order free of charge
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ‏My name is Lara, 20 years old, I live in Ni'lin, I studied at the Women’s Community College specializing in software and databases, I trained technical support at alzaytoona Company ,and web design in the company “tollabco”, Currently I work  technical support at Rich
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service provides the lowest services for the company, great customer service provides high services that satisfy the customer, which makes him not change the company
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Listening to customers, working to solve the problem, customer satisfaction
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I visited Palestinian cities: Nablus, Jenin, Jaffa, Acre, Jerusalem, and Jordanian cities: Amman, Aqaba

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