Subject: Re: LSM Joining Case Test - Mittali kukreja
From: Mittali kukreja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Apr 2020 03:11:56 -0400

| | LSM Joining Case Test

Name | Mittali kukreja
E-mail | [email-masked]
Phone Number | (91) 9654861261
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The representative correctly heard the query & responded in a productive manner that the tickets will be delivered close to event week. It also asks about the hotel address which the customer is about to stay in. But we need to repeat the customer's receiving address & contact number calling it loud on call. Therefore this helps in improving the brand image & gain the customer's trust.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.Good CS is to say the things to the point & to calm down the frustration of customers whereas great customer service is to explain in a productive way.
2. Greeting customers in friendly manner
4. Talking with customers with great enthusiasm
5. Closing the customer query & asking for feedback or suggestion
6. To keep a call on hold for a very minimum time because less waiting time can ensure a good customer experience.

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