Subject: FW: LSM Joining Case Test - Harsh Srivastava
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 21 Apr 2020 11:42:17 +0000

Reject

From: Harsh Srivastava <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 21 April 2020 at 5:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Harsh Srivastava

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Harsh Srivastava
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (122003) +919871116765
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Acknowledge, assurance,  notification, verification was there also CX get an option to update new address so that CX will receive tickets on time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is providing the solution or way to get resolve but great customer service provides acknowledgement, appreciation, assurance, complete resolution , responsibility, notification, branding, follow up, happy ending also we need to to share the reference number with cx so that in future if customer will get back us again for any concern then he or she will not have to explain whole things again.

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