Subject: Re: LSM Joining Case Test - SHAN ANWAR
From: SHAN ANWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Apr 2020 10:47:38 +0000

| | LSM Joining Case Test

Name | SHAN ANWAR
E-mail | [email-masked]
Phone Number | (+91) 9076902576
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected blurb 2 because it is providing more convenient way to just download e-ticket immediately and don't worry about anything else.

Here we may add an original ID card carrying section for verification process at event center to avoid any kind of identification and cyber issues.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to provide service within Service level agreement period but great customer service is to provide service proactively without waiting for deadline.

Good customer service to just satisfy the need of customer but in great customer service is to offer the customer something more useful along with present service.

Good customer service to wait and respond to some expiry date kind of things after customer call but in great customer service we keep track all those kind of things and make a call, message or email notification or reminder to them to take appropriate action.

Good customer service is to satisfy their needs but in great customer service we try to provide the best environment to make them happy along with our services.

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