Subject: Fwd: LSM Joining Case Test - Sagar Jha
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 20 Apr 2020 13:52:03 +0000

Just average, will interview tomorrow

Sent from my iPhone

Begin forwarded message:

From: Sagar Jha <[email-masked]>
Date: 20 April 2020 at 19:06:26 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Sagar Jha

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sagar Jha
E-mail  [email-masked]
Phone Number    (0) 9654040613
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Second blurb is the most appropriate one . Because the customer wants the tickets urgently or before time and we are giving the proactive information that apart  from waiting the customer can download rhe the tickets . 2 things should be added, 1. Acknowledgment (that we understand your concern ) 2. Assurance (it will be done asap).
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when we make our customers satisfied but the great customer service is when we make our customer loyal to our company because they will give you business as long as they are part of our company.

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