Subject: Fwd: LSM Joining Case Test - Bharti Malik
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 20 Apr 2020 13:51:13 +0000

Reject

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Begin forwarded message:

From: Bharti Malik <[email-masked]>
Date: 20 April 2020 at 19:03:38 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Bharti Malik

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Bharti Malik
E-mail  [email-masked]
Phone Number    (011) 9971668776
Which blurb would you select?   Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I will choose blurb 2 because in this there is assurance and their is option for delivering the ticket when he is traveling  as he mentioned that he will travel for the event in 2 days so we can deliver in the hotel where he will be while traveling with tracking details. Option of e downloading is also there
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is to assure the customer to answer all the questions and satisfy him with answers but great customer service is to empathize with them with assurance and sympathising and if customer is irate we should be calm and polite

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