Subject: Arabic Language Test - ahmad absi
From: ahmad absi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Apr 2020 20:54:50 -0400

| | Foreign Language Screening Test

Name | ahmad absi    /  (00970) 568718918    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i will apologize to the customer then tell him that there where wrong with the address and tell him that we will deliver it in fastest as possible then i will call the delivery guy to make sure he get the right address from me to deliver it the customer if he already deliver it to the wrong address i will call the kitchen to make a new one as a first priority then deliver it to the right address ,, if possible i will give it free to the customer or at least with some extras as apology to the customer cause in restaurant its important to keep the customer happy about our service

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

am ahmad absi ,, 27 years old , born and raised in palestine ramallah ,
finished my education as electronic engineer at al quds university ,,
my hobbies is gaming in my free time (electronic games) ,, i have no profession in any thing right now but working in my job career to be professional at and trying to take every chance i can to be better at it

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good customer service is to solve customer problem and that's it  ,,
but when it comes to great customer service is to solve customer problem and give him tips and advise about the problem without forgetting to be professional in way and behavior with customer

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1) i am calm and patient so i can take the long shift working without getting stressed
2) i can hold the customer anger and deals with it until i solve his problem
3) working with behavior and professional way with customers
4) i can detect the customer problem fast and deals with it in the best and fastest method
5) i have experience in this work for at least 7 month

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | i traveled to the united Arab emirates several times it a great country that have a population diversity from at least 168 country around the word most on my travels was in summer it a hot country to live in but a great country to visit at first i went to Dubai one of the most beautiful city you can visit there people is kind and there is a lot of places to visit starting from beach like al jomera beach where you can see the warmness in the sun with sea waves and swim in that warm water to the malls where it have every thing you want from shopping to food courts to play grounds for kids and cinemas plus if you went to dubai mall you can watch the dancing fountain which is one of the best in the work in the evening you can take a tour around the city and enjoy the architecture art in building for example khalefa tower in dubai the longest tower in the word and if you love the adventure life you can visit the sky dive in dubai or Ferrari world or atlas water city  ,,,  if you would like to go to abu dhabi u can go the one of the greatest sports city which is zaied sports city from football , skating ,, basket ball ,  or polling and a lot more and the most amazing is the hotels the provides the gaming service to the online gaming players and the most special thing is a trip to the desert where the the fun in the word you find there i hope to go soon to visit it ones again and i think you should too

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