Subject: Arabic Language Test - Roula Qassab
From: Roula Qassab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Apr 2020 14:52:46 -0400

| | Foreign Language Screening Test

Name | Roula Qassab
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all , I will apologize for him then inform him that there is an unintentionally and simple mistake.
Moreover, to please him I will give him additional an pizza , make an offer or tell him that delivery will be   free

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

To obtain a career in the field of industrial engineering at a growing, people-oriented corporation where I can use my work experience, education and skills along with my exceptional common sense to improve services, reduce costs and lead times, delight customers, help and mentor others. All while engaging in new challenges and learning experiences.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A good customer service provides nothing more than just basic support and keeping customer satisfied .
On the other hand, the great customer service , you are not only keeping the customer satisfied but also keeping them loyal and communicate them better with them

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.the ability to cooperates with other and work in group
2.the ability to react positively to negative or stressful situation
3. The positive attitudes towards customer and willingness to help other
4.the ability to switch my personality to deal with different kind of  customer
5. Being polite and professional all the time

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Hebron  is a Palestinian city in the southern West Bank, 30 km (19 mi) south of Jerusalem. Nestled in the Judaean Mountains, it lies 930 meters (3,050 ft) above sea level. The largest city in the West Bank, and the second largest in the Palestinian territories after Gaza, it has a population of 215,452 Palestinians (2016),and between 500 and 850 Jewish settlers concentrated on the outskirts of the Old Duty of Hebron.Jews, Christians, and Muslims all venerate Hebron for its association with Abraham; it includes the traditional burial site of the biblical Patriarchs and Matriarchs, within the Cave of the Patriarchs. Judaism ranks Hebron the second-holiest city after Jerusalem, while some Muslims regard it as one of the four holy cities

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