Subject: Re: LSM Joining Case Test - Rajnish Nagar
From: Rajnish Nagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Apr 2020 07:56:50 -0400

| | LSM Joining Case Test

Name | Rajnish Nagar
E-mail | [email-masked]
Phone Number | (121101) 9711122465
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4 as it is asking for the contact details of the client so that we can send the ticket on time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | First of all a customer service executive must be a patient listener. He must first listen the queries and requests of the clients and then reply. He must talk in a well behaved and polite manner. He must give attention even to minute queries of the clients. He must consider this fact that service to humans is service to god. I think all these qualities makes a person a great customer care executive or we can say that these qualities lead to great customer service.

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