Subject: Arabic Language Test - Kafeel Ahmad
From: Kafeel Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Apr 2020 02:37:18 -0400

| | Foreign Language Screening Test

Name | Kafeel Ahmad
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I shall say to him, please wait only 5 minutes, the delivere boy reached at incorrect address, I am very very sorry due to late for delivery.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have moulvi degree in Arabic, and I have also alemiat in Arabic after that I have completed graduation in Arabic language from A.M.U and lastly I have done master in Arabic from same University.
I have diploma in West Asian studies for one year.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

According me to do serve on the time, date and promise is great customer service.
If it happened any mistake to serve the customer, then it is must to express excuse before him and immediately to serve him is good customer service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1 I have need of job to support my family.
2 I am educated and qualified in foreign language so I want to utilise my language skills for serving to others.
3 I am optimistic and confident person
4 I am honest person.
5 I believe in hard working on my specialization, so I think these points will help me to become right candidate for this device job.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I have traveled to many cities of India, Bangalore, mysur, Bhopal, and delhi, these are cities are very beautiful, developed, I liked very much I enjoyed a lot of to go here and there with my friends and we purchased the famous things for example, sandal wood and perfumes from mysur, and eated famous foods in Bhopal for example poi, and jalebi, and visited the historical places in Bhopal mosque tajul masajid, and the palace of Sha begham the grand mother of the actor Saif Ali Khan, in last I have visited taj Mahal in Agra and purchase here some tajs fir memory of this visit, really the cities of India are very beautiful and famous in the world and many cities are left to visit that were my dream, so in future' if you gave me chance I will visit with the purpose of my company.

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