Subject: Arabic Language Test - Rabea Janajreh
From: Rabea Janajreh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 15:55:08 -0400

| | Foreign Language Screening Test

Name | Rabea Janajreh
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In the beginning, I will start by  expressing the issue occurred earlier.
then I will apologize to the customer and show that we will make sure that such problems won't happen again.
the order will be sent again with the correct address with an extra free box of chips as a kind of customer satisfaction process.
considering to tell the customer that his/her feedback will be added to our customer feedback system to avoid any next time repetition.
Extra Action will be taken , by calling the customer back after 30 min which is the expected time for his/her order to be delivered and that he/ she is completely satisfied.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I raised in a family as their old son holding lots of responsibility as my father works abroad in Saudi Arabia, by the age of 19 I started working for the family business as a salesman for 7 years, during my work I started studying accounting in parallel, which strengthened my knowledge and enhanced my behavior while dealing with real-life issues. Travelling for work essentials improved my communication skills and personality to deal with different people and different possible problems that accidentally happened or might happen in the future.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service provides the customer with its service as required properly with any addition or problems.
Great service considers the completeness of the service required, ending up with a happy and overwhelmed customer felling that service provider is close to him/her understanding their concerns as friends.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

-Good Public relations skills
-Leadership skills
-Creativity to think out of the box
-work under stress with a clear mind and precise work technique
-ability to adapt to change and continuously learn new skills

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I travelled to Turkey several times, Istanbul was a special experience with every single visit I was overwhelmed by the beauty of this city sights and culture , the people of Istanbul are a whole different story they were very pleasant to me offering to take me in a tour around Istanbul and suggesting staying with them.
the food there is delicious with a low price surprisingly!mixing between there different cultures and the east -western tastes.
Their mosques especially the blue mosque have a unique Islamic architecture and holy touch.
the phosphorous is one of the best destinations for the tourists, there I met people from different countries, also I tried an excellent seafood dish.
it is also important to mention that Istanbul has a wide trade range in its labour market
Taksim square is a worldwide destination that many brands and restaurants are located in it. it's crowded with tourists and many Arabs actually !, by the way, the city has lots of citizens who are Arabian having their own places to live in, Arabic there is an easier communication language even more than English -quite the opposite of many destinations you might go to around the world -.
Overall, the whole city makes a beautiful combination that helps it in being many peoples favorite place .

| |