Subject: Arabic Language Test - Aseel Aljarabaa
From: Aseel Aljarabaa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 18:13:42 +0000

| | Foreign Language Screening Test

Name | Aseel Aljarabaa
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly, I would calm him down due to the lateness, then ask again of the address and what was his order to ensure that everything is going right. After that, I would call  delivery guy and giving him address correctly . Finally, I would call the customer with an apologize tone. If he calmed down, It’s better to tell him the truth.While, If he kept complaining  , then I supposed to say that there was a heavy traffic.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m Aseel, I live in Ramallah. I’m 23 years old . My total average at tawgehe was 96.4 . I studied English literature minor translation at Birzet university .I’m a positive person ,always have a good energy to create good things. Furthermore , Highly motivated
Teamwork,
Doing presentations,
Strong organizational,
Time management,
Work under pressure,
High attention to detail,
Self-learning ability , and
Very Good knowledge at Microsoft Office

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The good customer service is doing good at work , and has an enough  background of information , but he lacks the perfect performance or attitude. While the great one has both of those  essential elements. He knows how to use information efficiently. For example, the great customer service  being very gentle and patient when customer gets angry .
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I’m a patient person , I’m willing to learn new things and gain new skills at work.Furthermore, I pay attention to details , and this skill is important to be a customer service ,since it reduces time and rework with client.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Before a year,  I went to Jaffa . It was a family trip. I had fun in everything there. Such a beautiful city , I couldn’t forget each scene I watched. Starting  with its beautiful and calm sea , ships, and special  seagull . I was in  love with the details of old buildings , old streets , and old restaurants. Suddenly, I asked myself, am I a stranger here ? even though I’m home . Or Jaffa was ?
While I was watching everything there , I realized that this is a sad city despite its beauty. Only few would  see her tears in this calm sea because Jaffa needed  her indigenous people , since she has believed that she became  prettier with their existence , their laughs,and their truth love towards her .
Although I enjoyed  and appreciated this amazing meeting with Jaffa , I felt very bad because of many barriers .
I wish someday I will meet Jaffa without any of those obstacles.

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