Subject: Arabic Language Test - Aya Dweikat
From: Aya Dweikat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 17:39:44 +0000

| | Foreign Language Screening Test

Name | Aya Dweikat
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would offer an apology and chance for him to wait while the other order being processed , and a bounce on that order , if that did not please him I will offer full refund
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm very social person, I love talking to people and make lovely relationship built on respect . I studied accountant and I love using my time to be productive all time , I love teaching my self new skills . I work as a customer service representative in reach and i got experienced with dealing with customers .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service is doing your full missions .

Great customer service is working hard to solve the problem and make sure it doesn't happen to the customer again.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Because I'm a problem solver
Im patient person .
I love talking to people
I handle work hours
I'm experienced in this field

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I went to Jerusalem a year a go , it was a spring season and I remember I couldn't take off my eyes from the views while the driver was an old man full of jokes , I remember we couldn't stop laughing all the way . When I got there I was tired from the whole trip , i  first saw  the buildings and specially the clothes stores , I love shopping and it took my mind the new stuff I saw there , and then we entered the mosque and the Dom of the rock , it was really shining on the sun the few took my mind , I had to take amazing pictures for that place . After we prayed we went to the old City and walked through the market there I had to taste everything sweet they were selling . Then we went to the buses to go back home . It was really nice I will never forget it

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