Subject: Arabic Language Test - Renad Rezqallah
From: Renad Rezqallah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 13:27:17 -0400

| | Foreign Language Screening Test

Name | Renad Rezqallah
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will say whether I mistook your address sir and apologize to you and  the  order will be  on the restaurant’s this time  and  I hope that you understand the situation and we will immediately correct the mistake and it will not be repeated and I hope that you will return the request  and we will gladly serve you and have a naice day
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | In good customer service  i keeping our customers satisfied while in the  great customers service  i woll   keeping them satisfied    also keeping them loyal to our  restaurant's I will I having an excellent communication and great skills with cistomer work under pressure Patience, Smile, Being polite  with customers time management and patient

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

ready to deal with different people and i will not  take anything from customers   personly
Smart and flexible
organized im my work

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | The city of Nablus is considered one of the quiet and very beautiful areas, nicknamed Damascus Minorities, and it is famous for making soap, handicrafts, furniture, and Nablus sweets, and where there are many springs and eyes, and there are Egyptian antiquities like Tell Al-Ajul, and I recommend everyone to visit them to get to know the old town and the archaeological sites in it
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | The city of Nablus is considered one of the quiet and very beautiful areas, nicknamed Damascus Minorities, and it is famous for making soap, handicrafts, furniture, and Nablus sweets, and where there are many springs and eyes, and there are Egyptian antiquities like Tell Al-Ajul, and I recommend everyone to visit them to get to know the old town and the archaeological sites in it

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