Subject: Arabic Language Test - Ghadeer Shawqia
From: Ghadeer Shawqia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 10:33:04 -0400

| | Foreign Language Screening Test

Name | Ghadeer Shawqia
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize for the customer and explain what happened and take the parmesan to send the pizza for free to the correct address as an apology for the inconvenience

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I’m a Human Resources admin in a telecommunication company in Palestinian, I studied business administration
I have over five years of experience in Human Resources and I’m working on counting my career path in this field
I like reading and drawing in my free time and I enjoy hanging out with friends and family

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service means meeting the customer expectations
Great customer service means outstanding level of customer satisfaction and loyalty for the company providing the service

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

The experience of dealing with people
Listening skills
Patience
Anger management
Presentable

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Last summer I visited New York City for the first time, And I was lucky enough to see the statue of Liberty, Times  square, and all the beautiful high buildings all over the city Plus the beaut of nature on the suburbs, the Ocean and I toke the fairy to go back and forth from set an island to the city and backward
I enjoyed the late night party’s and was blessed to try a lot of new food like Italian and Mexican and I enjoyed the famous NY pizzerias the most
Although it was the longest flight ever yet I will for sure do it again.

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