Subject: Arabic Language Test - Jana Hadar
From: Jana Hadar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 10:06:52 -0400

| | Foreign Language Screening Test

Name | Jana Hadar
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to the customer and i will explain to him the situation and tell him his order will be delivered in less than 10 minutes .In addition, I will give him an offer for his patience. Moreover, i will promise the customer this mistaken will not be repeated.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have graduted from  al-Quds University two years ago   with English language and literature ,minor French. I speak English fluently and i translate from Arabic to English , vica versa .My hobbies are reading , drawing ,painting . I dont stop learning. I&#039;m an ambitious person and I always acheive to reach the highest levels of any field .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

الفرق الذي يميز موظف الاستعلامات الجيد عن الموظف المتفوق هي كيفية التعامل مع كل مشترك بالية صخيحة وتهدف الى خدمته  بطريقة مهنية وباسلوب مهذب ومراعاة نبرة الصوت واقناعه برد منطقي وانهاء المشترك مع ضمام تأكده من الخدمة وعدم  عودته مستاء او غير مقتنع بالرد

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

اجد نفسي مؤهلا للعمل كموظف استعلامات لتحملي ضغط العمل والقدرة على اقناع المشترك  وتهدئته وضمان ولائه
وبقائه اذ يعتمد الرد على الذكاء ،نبرة الصوت والتعامل باسلوب مهني مع اي مشترك كبفما كانت حالته (مستاء،مقتنع،غير مقتنع

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | صدقا، لم اسافر لاي بلد لغاية الان ولكن اتمنى زيارة روسيا قريبا  اذ انها دولة عظيمة ومنطقة سياحية عالمية ومعروفةبقوتها وجمالها بالاضافة الى رغبتي منذ صغري بالدراسة فيها اذ انها توفر شروط مناسبة للاجانب  من حيث التعليم والسكن وضروف المعيشة بالاضافة الى رغبتي بزيارة فرنسا لتقوية لغتي مع العلم انني درست الفرنسية بجامعة القدس -ابوديس ل٤سنين فرعي

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