Subject: Arabic Language Test - Sabeeh Masri
From: Sabeeh Masri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 05:23:57 -0400

| | Foreign Language Screening Test

Name | Sabeeh Masri
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will call the maneger and tell him that i made a mistake and we need to correct that,also i will tell the customer that i need to change the offer from the wrong customer to him and the order will reached as soon as .

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Sabeeh Z Masri
Im 23 Years old , Im graduated from An-Najah National university as a Civil Engineer since 18 DEC-2018 ,I worked in engineerig for a q years
And im working in raech since 25JAN-2019
and i hpe to leave these countery as soon as .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good: the range of the service quality is ranged between (80 to 90)%,quick responce and high risponsibillity .
Great:the range of the service quality is ranged between (90 to 100)% ,quick responce and very high responsibility .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Treat the customers as they always right.
High responsibility.
Confidence between agents and customers.
Honesty in dealing .
Professional working.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I traveled to london in britain 2 years ago as tourism .
It's the Fog City and the most beautiful place that I had Seen in my life .
I have seen people of different nationalities and from all regions of the world, also acquainted with the British culture in general and the Londoners in particular ,in addition to that acuainted with new food ,new minds , increase my english language skills And knowing how Westerners think and how they deal with life, as their way of thinking differs from Arab thinking in science and education, how to solve things and choosing the right path for the life that a person wants.
Moreover, I Saw the beautiful  roeds,Rivers ,mountines ,new flowers and new people from all around the world .
Finally , I hoped to settles in britain in the future cuase i like this country and respect British .

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