Subject: Re: LSM Joining Case Test - Pranav Bhat
From: Pranav Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 09:18:03 +0000

| | LSM Joining Case Test

Name | Pranav Bhat
E-mail | [email-masked]
Phone Number | (180005) 9149977254
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select blurb 2 as customer is anxious for this tickets

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing good customer service and delivering greatcustomer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied  you are also keeping them loyal.
Good customer service is how you greet and treat the customer in a nice and proper way where the customer is happy being served. But excellent customer service skill is meeting the demands and reaching beyond the customer's expectation. A total quality service.

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