Subject: FW: LSM Joining Case Test - Akhilesh Kumar Akhilesh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 15 Apr 2020 08:41:56 +0000

Reject

From: Akhilesh Kumar Akhilesh <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 15 April 2020 at 1:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Akhilesh Kumar Akhilesh

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Akhilesh Kumar Akhilesh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9643906057
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I selected the blurb 4 because the customer already paid for the tickets and she is travelling because of this she wanted to know that we are able to deliver the tickets to the hotel where she is staying .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   According to me there is lots of difference between a good customer service and great customer service a good customer service always assist there customer in a proper way but some times we need to understand the situation of the customer and we have go beyond the limits but at the same time we have follow the company rules and protocol as well and provide the best resolution to customer

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