Subject: Re: LSM Joining Case Test - Suneha Andrews
From: Suneha Andrews <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Apr 2020 03:05:49 -0400

| | LSM Joining Case Test

Name | Suneha Andrews
E-mail | [email-masked]
Phone Number | (91) 9045483307
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is selected as it is concise and all the the required information is clearly defined in point, which is easier for customer readability and understanding.
Changes will include providing a link using which customer can update their current address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service means satisfying the customer needs and queries; while a great customer service will include not only satisfying the given job but also going an extra mile to keep them loyal to your organisation.
eg:
If you get an customer email from your organisation's website:

Good service- If you respond within 24 hours according to your job description
Great service - If you respond within minutes of receiving email.

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