Subject: Arabic Language Test - Mohammed Masri
From: Mohammed Masri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 20:36:25 -0400

| | Foreign Language Screening Test

Name | Mohammed Masri
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this case, I will not hesitate to tell the customer and tell him the truth, taking into consideration an explanation that the customer’s request is our priority and that he is a distinguished customer.
Likewise, it is necessary to apologize from the customer and clarify the work pressure, and that a simple discount will be made or an additional sandwich will be added as compensation for the delay.
I will also make sure to speed up the delivery of the order to the customer.
I will find nothing better than honesty to gain the customer's confidence.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Mohammed Masri a civil engineer graduated from An Najah National university , american bored ABIT system .
I did many personal small projects, such as an educational online platform, and a commercial website project to display and trade some of the goods .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

good customer servise it is to serve customers with what is required of you or as the company has taught you and stipulated in it's low .
The great customer service is to serve the customer with high ethics and to be smart in making the service faster and perfect .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

My English is excellent
My degree is high
I always resort to solving problems calmly and rationally, and I have never had any problems
I always look forward to developing and as much as possible
My general interest and belonging to the place in the first place

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I will not find better than my country, Palestine, to talk about, for it is why civilizations are the beginning and the end of any stronghold for any religion, for any love.
Palestine is the strangest mix in the world, with niggers and francs, with Arab and foreign owners and tenants under one roof.
The stronghold of religions an in which there is civilizational, cultural and religious harmony.
Palestine is not like other countries, as it is a varied climate, dry, hot, moderate, and rainy in winter. It also contains a lake, river and sea, and all of this makes it one of the most attractive countries for tourism and a central point for world trade.
But all these characteristics made them coveted by many foreign countries with inhuman greed and we eat that victory and freedom are their close ally

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