Subject: Arabic Language Test - Sereen Thora
From: Sereen Thora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 16:56:39 -0400

| | Foreign Language Screening Test

Name | Sereen Thora
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I am so sorry. I have a made a mistake the your address, your  delivery went to the wrong address i just found out because our delivery car has returned with your order, i apolagise to you , can you give me your address again , this time i will make sure you recive the order as quickly as possable. of course there will be no charge for you order, i would also like to offer you some drinks, perhap a coca cola or a sprite , i will let you choose, i hope this delay to your meal has not disrupted your evening too much, i hope you will use our service again,and hope he come back to get more pizza.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My names Sereen youssef jasser.Im29years old single.Igraduated from An Najah National University since2012.I studied an English Teaching Methods.I have alot of skills as translation from an Eng. into Ara. and opposite.Also,I wentforward to translate sign language for all deaf students or any one has unhadiness according to his/her a adio or an oral.I have astrong personality .Now I hope to open video calls with palestinian street to offer service for any one who is deaf through using sign language.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service ,I just sell the service,ask if this offer ok or not offer help.Great cusomer service is helping customer find the correct deal that suits their needs ,finding out how much they use the phone ,where they travel and letting them know other offer that might take uplater, not just trying to sell.Something so the company makes money.In the end, one is just to sell and the other is to assist(help and sell).
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 1.I like it to communicate and talk to people.2.I hope to open vide calls with palestinain street to deal with deaf person.3.I have an experience in teaching and getting people to understand me.4.I talk to customer in respectful and honest when I offer any service.5.Listen to their needs ,its the most important point.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Jerusalemone is one of the oldest cities in the world, and is considered holy to the three major Abrahamic religions—Judaism, Christianity, and Islam. Both Israel and the Palestinian Authority claim Jerusalem as their capital, as Israel maintains its primary governmental institutions there and the State of Palestine ultimately foresees it as its seat of power; however, neither claim is widely recognized internationally.when I visit Alqsa Mosque,I pray and cry because its difficult to reach it .I need permission card to go with my family,also,I need along hours on checkpoint.I hope to edit from this occupation.Its thefirst qibla, the focal point for Muslim prayer and Muhammad made his Night Journey there ten years later, ascending to heaven where he speaks to God, according to the Quran. As a result,an occupation is still thinking that Suliman prophet remain under Alaqsa Mosque.It contains on famouse places asChurch of the Holy Sepulchre, Alaqsa Mosque,the Dome of the Rock.The final status of Jerusalem has been one of the most important areas of discord between Palestinian and Israeli negotiators for peace. Areas of discord have included whether the Palestinian flag can be raised over areas of Palestinian custodianship and the specificity of Israeli and Palestinian territorial borders.

| |