Subject: Arabic Language Test - Heba Tomalieh
From: Heba Tomalieh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Apr 2020 15:53:22 -0400

| | Foreign Language Screening Test

Name | Heba Tomalieh
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would apologize for the inconvenience and ask if he still would have his order and ask him if he would like a discount on his order if it was expensive or even offer it for free if the order was inexpensive

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is heba i live in small village  called jifna ,i'm 28 years old,i have adiploma in civil engineering i graduate in 2009 in addition to abachlor degree in bussiness adminstration i graduate in 2017 .
I worked for a yaer as a loan officer in microfinance department in the UN and i work at the moment in Reach starting from 12 of july in
2019

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A great customer service make a name for the company and theirfor increasing profitfor it ...but the good customer service does the minimum krequired work just ...

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.I can work effintally under prusher
2.I have a great comunication skills
3.I can use both english and arabic very well
4.I have a great computer skills
5.I. can work very well in a team

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

..When I travelled to nablus i saw that nablus is one of the biggest cities in palestine in population and commeritialy when i first set foot in nablus i had to try the cities famous dessert: "knafa" secondly i did a tower in an oil soap factory .
Also i went to sama nablus , a beautiful high park it conatain a kafteria and baths and families settings .
Fourthly i went to the old market in the middle of the old city with narrow roads and many koisk contains many items to sell like clothes ,foods, shoes etc....
Between the narrow roads theirs an old mosque from the last century theirs a tower oc'lock in the middle of down town of city , new building called central station with modern design have many shops , resturant , recreation places in this station with parks in the last store theirs a hotel with 3 stars and wedding holes the nature of nablus

When I travelled to nablus i saw that nablus is one of the biggest cities in palestine in population and commeritialy when i first set foot in nablus i had to try the cities famous dessert: "knafa" secondly i did a tower in an oil soap factory .
Also i went to sama nablus , a beautiful high park it conatain a kafteria and baths and families settings .
Fourthly i went to the old market in the middle of the old city with narrow roads and many koisk contains many items to sell like clothes ,foods, shoes etc....
Between the narrow roads theirs an old mosque from the last century theirs a tower oc'lock in the middle of down town of city , new building called central station with modern design have many shops , resturant , recreation places in this station with parks in the last store theirs a hotel with 3 stars and wedding holes the nature of nablus geography area is a mountaine many mountaines around the city like ebal and jarzeem and the north mountaines .
At the end of travel i visit al-najah national university wich is in the west of nablus in part called rafidia many studies engineering , medcian ,social studie etc ....
We will not forget al_najah hospital and many hospitals all available in the beatiful nablus in sbite of short time of the visit i realized the green parks around the city .
In the return trip i'm really sad to leave it .i notes hostelity people and generous its like the demascus but in small vision .

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